Origins

Accessibility

Making

EVerything

Accessible

Because we’re committed to ensuring that everyone we interact with can enjoy the insights, information, products and services First Republic has to offer, we’ve outlined the following user accessibility considerations and guidelines.

Accessibility Principles

Barriers

To Consider

Any of our users may be experiencing these common barriers to access:

  • Vision (e.g., blindness, color blindness, low vision)
  • Motor (e.g., limited dexterity, mobility concerns, seizures, movement disorder)
  • Auditory (e.g., deafness, hearing difficulties, partial hearing)
  • Cognitive (e.g., learning difficulties, attention disorders, memory impairments)

Providing

Alternatives

Adding descriptive text for images is the first principle of digital accessibility.

Every image, whether a photograph, illustration, chart or graph, must include a text description either tagged to the item or placed near it.

Other accessibility aids include a systematic approach to navigation, visual contrast between elements, and the ability for users to control appearance and functionality where appropriate.

As accessibility is a team effort, we comply with the World Wide Web Consortium’s (W3C’s) Web Content Accessibility Guidelines (WCAG) version 2.1, level AA, and First Republic Corporate Policy.

Adopting these standards allows us to offer accessibility across all digital touchpoints and platforms and demonstrates our continued commitment to providing the highest level of service.

Please create with our guidelines in mind. Visit this site on your desktop for more accessibility guidelines.

Content

Accessibility should enable a range of users to appreciate and understand all content, regardless of how it is presented.

Any non-text content

Must provide text alternatives that serve the same purpose

Add one of these text alternatives to all digital images to increase digital accessibility:

  • Alt-text (alternative text): A brief description to help visualize an image
  • Aria labels (Accessible Rich Internet Applications): A short string of text to indicate navigation, forms, sections and other structural landmarks
  • Longdesc (long description): A long-form description of a complex image in a hyperlinked file

Image-only content

Must have an alternative text label

Since computers and screen readers cannot analyze an image and determine what the image presents, all images must include alt-text.

  • Alt-text (or alt tag) provides copy as an alternative to non-text digital content.
  • Alt-text is displayed in place of the image if the file is not loaded or the user has chosen not to view images.
  • Alt-text provides a semantic meaning and description to images which can be read by search engines or be used to later determine the content of the image from page context alone.
  • Alt-text can be presented in two ways:
  • Within the alt attribute of the IMG element
  • Within the context or surroundings of the image itself
  • Alt-text should:
  • Be accurate and equivalent in presenting the same content and function of the image.
  • Be succinct. The content and function should be presented as concisely as appropriate. Typically, this would require no more than a few words. However, a short sentence or two may be needed on occasion.
  • Not be redundant or provide the same information as text within the context of the image.
  • Not use the phrases “Image of…” or “Graphic of…” Simply state what the image is. For example, a headshot of Jim Herbert would be presented in this way: alt="Jim Herbert, Founder and Executive Chairman."
  • Images that DO NOT convey content, are decorative or contain content that is already conveyed in text should be given null alt-text (alt="") unless specified.

Complex images

Must contain a number of labels

Complex images, such as charts and graphs, should have both alt-text and longdesc.

  • If the text equivalent cannot be presented succinctly in an alt-text, a link and/or longdesc attribute that references a separate page with longer descriptive copy can be provided.
  • Image alt-text should describe the general contents of the image.
  • A link can be adjacent to the image or the image itself can be something linked to the longdesc page.
  • The longdesc attribute is applied to IMG elements and is designed to point to either an IDREF (a named anchor on the same page such as a skipnav link) or an absolute URL. For example:

<img src="path_to_image.png" alt="succinct text" longdesc="#named_anchor_on_the_same page"><br><br><img src="path_to_image.png" alt="succinct text" longdesc="#named_anchor_on_the_same page">

Functional images

Labels vary depending on content

Functional images provide content and serve important functions.

  • When the image only contains text, the text being displayed can usually be used as alt-text.
  • Aria labels are used to indicate navigation, forms, sections and other structural landmarks. Incorporating aria labels into Sitecore requires HTML.
  • The aria-label="descriptive text" needs to be typed into the HTML for the copy in question and placed immediately following the complete href="" code.

Text alternatives for specific image applications

  • The alt-text for all corporate headshots should be the first name and last name of the person.
  • Form Image Buttons provide a more visually appealing or smaller version of standard form buttons and must have alt-text that describes the function of the button. For example: “Search,” “Submit,” “Register,” “Learn more,” etc.

For instance, <input type="image" alt="Learn More"> might be appropriate for an image button on a site search form.

  • For Client-side Image Maps, the main image must have alt-text that presents any content provided with the image but that is not presented with any Image Map Hotspots.
  • For example, a map of California that has hotspots for each region may have the alt-text: “Regions of California.” If the main image does not convey content but serves as a container for hotspots (e.g., a navigation bar), then alt="" is appropriate. Each image hotspot (e.g., area element) must have an equivalent alt attribute (alt-text) that describes the function of the hotspot.
  • Server-side Image Maps (maps hosted on a third-party server) should NOT be used because they cannot be given alt-text and therefore are not keyboard accessible.
  • The alt-text for First Republic Bank logos should be alt="First Republic Bank" and NOT identifying the logo as a logo (alt="First Republic Bank logo").

Video-only and podcast content

Embedded videos, podcast buttons, iFrames and nondescriptive links must have aria labels

  • Incorporating aria labels into Sitecore requires HTML.
  • Here is an example using HTML to place an aria label for a video on Trusteer Rapport:

View video about Trusteer Rapport or download and install now for <a href="http://download.trusteer.com/RpukeTh1r/RapportSetup.exe" aria-label="To view a video about or download and install Trusteer Rapport for a PC, click here.">PC</a> or <a href="http://download.trusteer.com/RpukeTh1r/leopard/Rapport.dmg" aria-label="To view a video about or download and install Trusteer Rapport for a Mac, click here.">Mac</a>. Find out which browsers and operating systems are supported by <a href="http://www.trusteer.com/support/supported-platforms">Trusteer Rapport</a>

  • The aria-label="descriptive text" needs to be typed into the HTML for the copy in question and placed immediately following the complete href="" code.

Prerecorded video content must include an audio description or text transcript

  • Descriptive transcripts must include all the words spoken plus a description of all important items shown on the screen.
  • For example, a chart or graph would need to be summarized. The scenery or other “decorative” information does NOT need to be described.

Providing the user with a descriptive audio track serves as another alternative to video.

  • Audio tracks speak aloud items such as charts and graphs appearing on the screen in order to provide the user with additional context.

For live video, add closed-captioning

Closed-captioning helps provide a parallel presentation of the content.

  • Closed-captioning is the words being spoken in the video put to a time code.
  • Captions do not have to be full transcripts, but need to include all spoken words.
  • Captioning is displayed on top of the video.

Ensure AA level of compliance

For AA level of compliance, each video must include two of these three elements:

  • A descriptive transcript
  • Closed-captioning
  • A descriptive audio track

Audio-only content

Embedded audio files should have aria labels.

  • Incorporating aria labels into Sitecore requires HTML.
  • The aria-label="descriptive text" needs to be typed into the HTML for the copy in question and placed immediately following the complete href="" code.

Prerecorded audio must include a text transcript.

Descriptive transcripts are simple text files that provide the user an equivalent to what is presented.

  • Descriptive transcripts must include all the words spoken plus a description of all important items heard, such as sound effects, in the recording.

Contact information

All email addresses should have a mailto: attribute.

This ensures that the user will NOT be required to copy and paste the address in order to send an email.

Telephone numbers must be made clickable.

Standard code for this function is written in this way:

<a href="tel:8884080288">(888) 408-0288</a>

Have questions or feedback?

For more accessibility guidelines, visit this site on your desktop.